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Frequently asked questions

Here are some common questions about our auto parts store.

Our company specializes in providing high-quality auto parts and hardware solutions. We cater to the diverse needs of DIY enthusiasts and professional mechanics, ensuring they have the right tools and components to get the job done.

You can reach our customer support team by emailing support@atadparts.com, WhatsApp +962 7900 44845, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re dedicated to providing fast and reliable solutions to ensure your satisfaction.

1. Fast Nationwide Shipping

At ATAD, we understand that your projects and vehicle repairs cannot wait. We offer reliable and fast delivery to all governorates in Jordan.

  • Amman: Delivery within 24 hours.

  • Other Governorates: Delivery within 24–48 hours.

2. Shipping Rates

  • Amman: 2.00 JOD

  • Outside Amman: 2.00 JOD

3. Order Tracking

Once your order is confirmed, you will receive a notification via SMS or WhatsApp with your order details and delivery status.


1. Our "Perfect Fit" Guarantee

We want to ensure you get the exact hardware or spare part you need. You may return or exchange items within 3 days of delivery.

2. Conditions for Returns

To be eligible for a return or exchange, the item must be:

  • Unused and not installed (especially for mechanical spare parts and electrical tools).

  • In its original packaging with all tags and seals intact.

  • Accompanied by the original invoice/receipt.

3. Non-Returnable Items

  • Items showing signs of installation, wear, or damage caused by misuse.

  • Electrical components that have been plugged in or tested.

  • Electrical components without package or with an opened package.

4. Refund Process

Refunds will be processed via the original payment method or as store credit for your next purchase at ATAD, depending on your preference.


Last Updated: April 2026

At ATAD (accessible from atadparts.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ATAD and how we use it.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Register an account on our website.

  • Place an order.

  • Sign up for our newsletter or promotional offers.

  • Contact our customer support via WhatsApp or email.

The types of information include your name, phone number, shipping address, email address, and vehicle/hardware specifications provided for order accuracy.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process Transactions: To fulfill and ship your orders.

  • Customer Support: To communicate with you regarding order status or technical inquiries.

  • Improve Our Services: To understand how you use our website and improve the user experience.

  • Marketing: To send you promotional updates and special offers (only if you have opted in).

  • Security: To prevent fraudulent transactions and protect the integrity of our store.

3. Data Storage & Platform (Odoo)

Our store is hosted on the Odoo platform. Your data is stored through Odoo’s secure data storage and databases. They store your data on a secure server behind a firewall to ensure that your personal information is protected against unauthorized access.

4. Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. These include:

  • Payment Gateways: To process your payments securely.

  • Delivery Partners: To provide your name and address to shipping couriers for order delivery in Jordan.

5. Cookies and Web Beacons

Like any other website, atadparts.com uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. Protection of Minors

ATAD does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information.

7. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • Website: atadparts.com

  • Email: support@atadparts.com

  • WhatsApp: Via our official business number.